FAQ's
FREQUENTLY ASKED QUESTIONS
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What kind of savings can a customer expect?
How can I be certain the colours I see online are accurate?
What if I have questions about a product?
What is the delivery time on orders?
What would happen if my goods get damaged in transit?
What sort of guarantee do I have on my furniture?
(1.) What is your product range ?
Marua Leather has an extensive product range of 100% Genuine Leather Lounge Suites starting from $2000 up to $4000. Our easy to understand pricing structure of- $2000, $2500, $3000, $3500 and $4000 is made to cater to a wide range of budgets.
Marua Leather has an extensive product range of 100% Genuine Leather Lounge Suites starting from $2000 up to $4000. Our easy to understand pricing structure of- $2000, $2500, $3000, $3500 and $4000 is made to cater to a wide range of budgets.
(2.) What kind of savings can a customer expect ?
Since we are direct importers we supply DIRECTLY to you. This cuts out the involvement of any middle-men leaving Marua Leather able to offer you extensive savings on all our products. Dealing directly with Marua Leather will enable you to enjoy the comfort of leather lounges with New Zealand's most comfortable prices.
Since we are direct importers we supply DIRECTLY to you. This cuts out the involvement of any middle-men leaving Marua Leather able to offer you extensive savings on all our products. Dealing directly with Marua Leather will enable you to enjoy the comfort of leather lounges with New Zealand's most comfortable prices.
(3.) How about your catalogue ?
Our product range is so extensive that it is practically impossible to capture the whole product range in a single catalogue. More so, when the products keep changing at a fast pace. Everytime you visit us, we have a new product to offer to you. The best way to keep in touch with our product range would be to follow our regularly updated website with online viewing. This will also allow to indulge in our quick-grab Web Specials!
Our product range is so extensive that it is practically impossible to capture the whole product range in a single catalogue. More so, when the products keep changing at a fast pace. Everytime you visit us, we have a new product to offer to you. The best way to keep in touch with our product range would be to follow our regularly updated website with online viewing. This will also allow to indulge in our quick-grab Web Specials!
(4.) How can I be certain the colours I see online are accurate ?
There may be a difference in the colours of products that you view as every computer monitor depicts them differently. It is best,in such cases, to request a colour sample of the actual product from the store by giving us a call or emailing us your details. Or even better, pop into your nearest Marua Leather store where you can confirm the colours and experience the comfort of our exquisite Leather Lounge Suites.
There may be a difference in the colours of products that you view as every computer monitor depicts them differently. It is best,in such cases, to request a colour sample of the actual product from the store by giving us a call or emailing us your details. Or even better, pop into your nearest Marua Leather store where you can confirm the colours and experience the comfort of our exquisite Leather Lounge Suites.
(5.) What if I have questions about a product ?
You are always welcome to ask more questions about our product by either emailing us at sales@230marua.co.nz or calling us on our freephone number 0800 230MARUA (0800 230 627)
You are always welcome to ask more questions about our product by either emailing us at sales@230marua.co.nz or calling us on our freephone number 0800 230MARUA (0800 230 627)
(6.) What is the delivery time on orders?
Off the floor
Off the floor products are ready for delivery within 4 days after the purchase. We require some extra time if some alterations need to be made to existing pieces of furniture eg. changing legs on lounge suites. All details can be discussed at the time of purchase.
Ordered pieces of furniture
For leather lounge suites that are ordered in a specific combination and colour, we need 10-14 weeks delivery time. Sometimes the waiting period goes beyond that due to delay in custom clearances, fumigation etc. We endeavour to keep in touch with our customers in such cases to update them on delivery dates.
Off the floor
Off the floor products are ready for delivery within 4 days after the purchase. We require some extra time if some alterations need to be made to existing pieces of furniture eg. changing legs on lounge suites. All details can be discussed at the time of purchase.
Ordered pieces of furniture
For leather lounge suites that are ordered in a specific combination and colour, we need 10-14 weeks delivery time. Sometimes the waiting period goes beyond that due to delay in custom clearances, fumigation etc. We endeavour to keep in touch with our customers in such cases to update them on delivery dates.
(7.) How much does delivery cost ?
Within
We are also happy to organise out of Auckland Deliveries for you. Details can be discussed at the time of purchase as various regions have different prices set.
Within
(8.) What would happen if my goods get damaged in transit?
Rarely, if damage occurs to goods in transit please make an immediate note on the delivery docket and contact us straight away. All goods purchased are packed and wrapped properly and delivered to your residence with care. It is advisable to remove the packing before the delivery staff leave to make sure that you have received the items in good condition.
Rarely, if damage occurs to goods in transit please make an immediate note on the delivery docket and contact us straight away. All goods purchased are packed and wrapped properly and delivered to your residence with care. It is advisable to remove the packing before the delivery staff leave to make sure that you have received the items in good condition.
(9.) What sort of guarantee do I have on my furniture?
Marua Leather fulfills its obligations under the Consumer Guarantee Act and warrants you, the original purchaser, that for stated warranty period, we will repair or replace furniture, which is defective in material or workmanship.
Marua Leather fulfills its obligations under the Consumer Guarantee Act and warrants you, the original purchaser, that for stated warranty period, we will repair or replace furniture, which is defective in material or workmanship.
